Refund Policy

Crackr access passes are one-time purchases processed by Polar. This policy explains our voluntary refund terms. Any mandatory consumer rights that apply where you live remain unaffected.

Refund window

You may request a full refund within 14 days of purchase if you have not used the pass to run a paid automated evaluation. Once a paid evaluation has been run, the purchase is generally non-refundable unless the service was defective or applicable law requires otherwise.

Technical failures

If a confirmed Crackr failure prevents an automated evaluation from running or returning a result, contact us. Depending on the issue, we may restore access, rerun the evaluation, or issue a refund.

Problems caused by user code, repository permissions, unsupported dependencies, local setup, or an implementation that does not satisfy the task are not normally grounds for a refund. Outages or restrictions caused by GitHub, Polar, or another external provider will be reviewed case by case.

Beta purchases

Beta passes are sold at a reduced price because Crackr and its project catalog are still growing. Projects, evaluations, and features may be added, changed, or removed during beta. A catalog change by itself does not qualify a purchase for a refund. Your purchased access period still follows the terms shown at checkout.

Duplicate or unauthorized charges

Contact us promptly if you were charged more than once for the same purchase or believe a purchase was unauthorized. We will review the order and work with Polar to correct a confirmed billing error.

How refunds are processed

Approved refunds are returned through Polar to the original payment method. We aim to review requests within five business days. Your bank or payment provider may need additional time to post the refund. The related access pass may be revoked when a refund or payment dispute is processed.

Partial refunds

We do not normally provide partial refunds for an access pass that has already been used. We may make an exception when required by law or when a prolonged Crackr failure materially prevented use of the service.

Payment disputes

Please contact us before opening a payment dispute so we have an opportunity to investigate and resolve the issue. Fraudulent disputes or chargebacks may result in suspension of the related account and access pass.

Contact

Send refund requests to hi@crackr.dev.